FAQ

Frequently Asked Questions

Customization

What logo options do you offer?

You can choose between two logo styles. Patch is an embroidered, textured look that is durable and premium (+$5.90 per jersey). Heat Transfer is a smooth, flat finish that is lightweight and great for detailed logos (+$2.90 per jersey).

Can I add names and numbers to each uniform?

Yes. Choose "Personalize Each Player" on the product page to add names and numbers. You'll enter every player's details in the Player Roster right after adding to cart.

What colors are available for names and numbers?

Names and numbers come in black or white. The same color is used for every name and number on your order. Black looks best on light jerseys, and white looks best on dark jerseys.

How much do names and numbers cost?

Numbers are $2 for a single digit and $4 for a double digit. The customization total shown in the Player Roster is estimated using 2-digit numbers for every player, so your total will drop if any player has a single-digit number.

What numbers and names can I use?

Numbers can be from 0 to 99, and names can be up to 15 characters.

Player Roster

How do I enter my players' details?

After adding your items to the cart, a Player Roster window opens. Enter a number and name for each player in the boxes provided.

Can I paste my list from a spreadsheet?

Yes. Paste your list into the box, with one player per line, like "10 Smith" or "Smith 10". You can also copy rows straight from a spreadsheet, then click the button to fill the roster below.

Why does my customization total change while I add players?

The total starts as an estimate that assumes 2-digit numbers for every player. It updates as you enter each number, and it goes down for every single-digit number.

Shipping

How long will my order take to ship?

Delivery has two stages: the time it takes your order to leave our warehouse, and the shipping time after that. Orders with no customization leave the warehouse in 1-5 days. Orders with names, numbers, or a heat transfer logo leave in about 10 days (about 7 days of production plus a few days of packaging). Orders with a patch logo leave in about 3 weeks (about 10 days to make the patch, another week to apply it, and a few days of packaging). All times are in calendar days.

How long does delivery take after my order leaves the warehouse?

Standard shipping takes about 20 days in the US, and express shipping takes about 10 days. For example, an order with names and numbers leaves in about 10 days and arrives in about 20 days with express shipping.

Can I cancel my order?

Orders cannot be canceled once production has started. Please review your order, roster, and sizes carefully before you check out.

Will I have to pay customs or import fees?

No. Your order ships from our warehouse in China, but you will not be charged customs, duties, or import fees on delivery. These costs are covered by Kelme Athletics.

How much is shipping?

Your shipping cost is shown before you pay, so you will see your full total, including shipping, before you place your order.

Tracking

When will I get my tracking number?

You'll receive your tracking number once the carrier picks up your order from the Kelme warehouse. For orders with no customization, this happens a few days after you order. Customized orders take longer, because production comes first. As soon as we receive the tracking number, we add it to your order and you'll be notified automatically.

Why does my tracking say the package hasn't arrived or has no information?

This is normal. Your order ships from the Kelme warehouse in China, and carriers like UPS and FedEx can only track your package once it arrives in the US. Until then, it's in transit and the tracking may show no information, even if you check after a week. Once it arrives in the US, you'll receive an alert with more details about your delivery.

How is my order shipped?

Standard shipping is by sea, and express shipping is by air. This is why express arrives much faster, and why standard orders can take longer to show tracking updates.

Returns

Can I return my order?

Non-customized items can be returned within 30 days. Customized items, including those with names, numbers, or logos, are made specifically for you and cannot be returned. Please review your roster and sizes carefully before placing your order.

How does a return work?

Send the order back to our warehouse. Return shipping costs are your responsibility. Once we receive it, we inspect the order to make sure nothing was used and all tags are in place. If the return is approved, we issue your refund.

What if my order arrives damaged or with a mistake?

Report it within 7 days of delivery by emailing kelmeathletics@gmail.com, and include pictures so we can confirm the issue. If the mistake was on our end, we will replace the items. Please double check your roster before you order, because errors in the names, numbers, or sizes you submitted can cause issues or delays.

Payment

What payment methods do you accept?

We accept credit and debit cards, Apple Pay, Google Pay, PayPal, and crypto. You'll see all available options at checkout.

Contact

How can I reach you?

Have a question about your order or customization? Send us a message and we'll get back to you soon.